My login doesn’t work. What do I do?

Please check your username (it should be your email address) and your password, and if it still doesn’t work contact goodcompany and we can help you.

What if I’m not skilled enough?

While it’s important not to apply for wishes above your skill level, people have a tendency to undervalue their skills. When you take a moment to think about it, you may be surprised to think of all the skills you have acquired working as a professional. Your core skills may include leadership, mentoring, public speaking, training, project management and communications. For example, if you have good written communication skills, you don’t necessarily have to work in the media unit to apply for a volunteer project looking for a writer or editor.

Can I ask my colleagues to help me?

Absolutely. We encourage you to job share the project if it will enable you to deliver it on time and more effectively. You can talk to goodcompany about this.

How much time do I have to commit to the project?

All volunteer projects vary in length. Some will require only several hours of your time, others may involve several hours over weeks or months and some may involve an ongoing commitment such as joining the board or committee of a not-for-profit. The beauty of most skilled volunteering projects is that they are one-off projects with no obligation to work beyond the initial scope.

What do I do if I apply but don’t hear back from the community group?

Please contact goodcompany if you have not heard back from the community group within one week of applying. It is possible the contact person is away or otherwise unable to check their emails. We can follow up for you.

What if I have committed but I can no longer help out?

When you first meet with the community group, be open and honest about your level of commitment (taking into account your professional and personal commitments). If you think that it’s too much of a commitment then you are entitled to withdraw at this stage. However, once you agree to proceed with the project, the community group will be relying on you and it costs them time and money if you pull out of the project. If you need to withdraw once the project is already underway, ask your colleagues if they are interested in helping out and talk to goodcompany to see if they can help find someone else. The most important thing is to communicate with the community group and/or goodcompany about your situation.

What if I have a genuine interest in the area the project falls under but don't necessarily have the skills or experience in that particular area, can I still be considered?

Yes. You can still apply for the project (particularly if you are passionate about the cause/issue) and goodcompany might be able to find you another project at that same organisation if you are not the right match for that particular project.

What if the project turns out to be different to what I thought and I don't have the right skills?

It’s important to communicate with the community group if you think you don’t have the right skills. This may occur when you (and the community group) find out more about the project requirements. If you don’t have the right skills, you might want to work together with the group to rescope the project. This is still very helpful. You may also be able to identify a colleague with the right skills or ask goodcompany to help the group to find a volunteer with the right skills.

Will I get feedback about my contribution?

goodcompany encourages all our community groups to provide you with feedback at the end of the project. At the conclusion of the project, goodcompany will also ask you and the community group to complete a detailed report about your experience. This is your chance to provide us with feedback about the volunteering experience.